Traditional
Classroom one-on-one, train the trainer.

Effective Management Series

Effective management skills must be cultivated to succeed in any leadership post. These modules are aimed at learning these skills.

Communication for Results
Effective communication produces results, strengthens relationships and performance, improves morale and builds sound staff-manager relationships.

The Excellent Manager
Excellent management involves concentrating your abilities and mastering the seven vital functions of a manager:

How to Hire, How to Fire
Recruit top people for your organization and keep them. The right and wrong ways to select and deselect staff.

Personal Progress Pathways
Learn to develop key requirements for success while ridding yourself of habits and deficiencies that are holding you back. Accelerate your travel down the right path.

The Creative Manager
Solve problems with creative thinking-innovate "bust loose!" Learn 21 ways to become highly creative.

Executive Time Management
Not a good time manager? Does this sabotage even the easiest projects? Learn how to gain two hours in a day then add more later.

Delegate and Supervise
How to "multiply yourself," and "let go." Learn to monitor and control. Never get swamped, backlogged or overworked again, as you learn and practice the ins and outs of these crucial skills.

Leadership—The Critical Difference
Effective management requires good leadership. Step-by-step guidance teaches the seven steps to becoming a truly effective leader, plus much more.

Negotiating Strategies and Tactics
How to successfully negotiate, leaving the "other guy" feeling good. This program is a must for managers to understand how to negotiate situations involving their staff.

Conflict Resolution
Learn the three general conditions for conflict resolution and five approaches to resolving conflicts. Learn to work through conflict and arrive at win-win solutions. This module provides concrete examples of how to understand, avoid and manage conflict.

Motivating Others toward Peak Performance
How to get extraordinary performance from ordinary people. Learn the overriding key factor in getting the most from others. Become a whiz at multiplying your effectiveness allowing you to feel free to commit your people to bigger and more difficult assignments, knowing they'll come through.

Setting Business Strategy
Success doesn't just "happen"—you must plan for it. This program teaches how to ensure everyone is working toward the same goal.

Hold Meetings that Get Results
Conducting great meetings is like giving great parties-everybody leaves satisfied. Get the most from your meeting by giving the most. Learn the keys to results-oriented, effective meetings.

Managing People Series

Most business management failures are not due to lack of technical knowledge, but rather lack of people knowledge. Improving the quality of worklife for everyone is a prime responsibility of management and when the quality of life improves, earnings follow.

The ability to work with others becomes more important the higher you go, with technical knowledge becoming less important. First-line supervisors spend approximately 20 percent of their time managing and 80 percent doing. Middle to senior managers should be spending more than 50 percent of their time managing. A small business owner or senior executive is managing about 90 percent of the time and doing direct work only 10 percent. The managing portion always involves people. The essential skill of management is the ability to develop and work with others.

The following modules are covered in this series:

Avoiding Sexual Harrassment

Sexual harassment in the workplace can be extremely costly to both the organization and its staff. Costs to the organization include damage to the company's reputation, lower morale, decreased productivity levels, increased turnover, absenteeism and potential legal costs.

Employers must take a stand to prevent sexual harassment in the workplace by providing training and a good internal system for handling sexual harassment claims. This workshop is designed to help your staff learn the signs of sexual harassment and how to recognize it in the workplace.

Mentoring Programs

An enthusiastic, motivated and dedicated staff holds the key to your company's success. But, how do you achieve that goal? Mentoring is the answer! Mentoring has proven successful in a variety of businesses and organizations. It allows the experience and talent of your best staff to be used to guide, motivate, teach and build relationships with others, thereby ensuring business growth and success for today and the future.

Leadership and Supervisory Excellence
Putting It All Together

Today's leaders are good on their feet. They are passionate about "What's important around here?" and "Where are we headed?" Most business management failures are not due to lack of technical knowledge, but rather to lack of people knowledge. Improving the quality of work life for everyone is management's prime responsibility, and when the quality of work life improves, so do earnings.

Provides the necessary management skills to develop and lead people.

Dynamic Customer Satisfaction
Question of Attitude

Companies are scrambling to attract, keep and satisfy customers. Contests, incentives and sales abound, all in an effort to gain the customer. Everyone is talking about exceptional service, but how do we get it?

Provides the foundation for a dramatic culture change that leads to exceptional customer service. Sets the stage for a planned customer satisfaction focus in your company. Topics include:

• The Rules Have Changed
• The Exceptional Customer Attitude
• The Internal Customer
• Customer Friendly Systems

Creativity
How to Thrive in a Changing World

Success in today's uncertain world requires unconventional solutions. With creativity, your company has a competitive edge for successfully operating in this era of dramatic change.

Creative-thinking techniques learned foster better ideas, positive outlooks, and the ability to handle challenges in new and different ways.

The Promotable Woman
What Makes the Difference

Why do some women find it easier to break the glass ceiling, while others feel they have been passed over?

Explores factors that made a difference in the lives of successful women and that allow participants to incorporate these ideas into their lives. Involves participants in activities that build and reaffirm those qualities and characteristics, which in turn help them actualize their talents and abilities.

The Phoenix Seminar
Empowering for Maximum Performance

We have only ourselves to look to in creating a life that is rewarding and self-fulfilling. People often wait for others to take charge and show them the way, when in reality your motto should be "if it's to be, it's up to me."

Empowers individuals to become positive, confident, effective team members, communicators, and problem solvers. Provides the personal and interpersonal tools necessary to build themselves and the organization.

Superior Sales Management
The Key to Building a World Class Sales Force

A world class sales force needs a world class sales manager. The most profitable, highest selling companies have the best managers.

Provides sales managers with skills that can give your sales the "winning edge."

Professional Selling Skills
The New Psychology of Selling

The top 20%-30% of sales staff produce 70%-80% of sales results. They often want to sell more, but don't know how. The goal of the company must be to develop more of these high performers.

Provides comprehensive sales training that develop high performers and greatly improve sales results.

Achieving Personal and Corporate Excellence
Building High Performance People and Teams

In our busy fast-paced lives, we do not take the time to find ways to improve our personal and working lives. We want success but we often don't know how to get it. Teamwork requires shared values, shared objectives and a common language. For people to perform well, they need both education and motivation. This program provides both.

This fast-moving, total-immersion seminar provides a series of practical action tools that can be immediately applied to achieve better results. It develops common goals and a common frame of reference for bettering communications and immediately improving performance.

Available as a one or two day seminar.

Advanced Selling Skills
The New Psychology of Selling II

Corporate survival today is absolutely dependent on a world-class sales force. As many as 70 percent of companies do no sales training. Those who do control the markets of tomorrow. By fielding the best-trained, most highly skilled sales team, your company can control its destiny.

Provides your sales staff with powerful tools, techniques and methodologies that enable them to defeat the competition and achieve their sales quotas on schedule. It will enable them to make an immediate jump in sales performance.

Strategic Planning for the Sales Professional
How to Set and Achieve Sales Quotas on Schedule

Dramatically improve the performance and output of your sales staff by having them prepare a complete strategic plan for the sales period ahead.

Guides participants through a unique strategic planning exercise aimed at achieving sales goals on schedule.

Time Management for Results
Maximizing Productivity, Performance, and Output

Participants emerge from this intense, one-day program with a new attitude toward themselves and time. They see themselves differently and their results improve immediately.

Provides personal management tools and techniques for getting more done, with lower stress.

Accelerate Your Learning
Join the Learning Revolution

Learn to strengthen your own particular learning style and gain insight on how you can learn more effectively. The goal of this program is to experience, understand, and be able to use Accelerated Learning in all areas of work and life.

Provides the necessary tools for learning, teaching, communicating, managing, executive innovative projects, building teams, increasing creativity, and developing total quality management.

Managing for Success
DISC Behavioral Assessments

The key to success is understanding yourself. Achievers throughout history share one capability—knowing themselves. Achievers don't underestimate what they can do, nor do they undersell themselves. They know their limitations and, by realizing their weaknesses, are able to develop plans to overcome shortcomings and take full advantage of strengths.

DISC profile provides participants with the tools for achieving a greater degree of success in life and work.

Sales Talk
Behavioral Selling Skills

For decades, sales training has focused on generalized principles that apply (supposedly) to all customers. If you say the right words at the right time, people will buy ... WRONG! Behavioral science has proven people are different and buy for different reasons. Each buyer sees the world through a different set of eyes. Sales staff who recognize behavioral styles and learn to adapt will close more sales and make more money.

Provides techniques to improve sales effectiveness through understanding your behaviors and recognizing and adapting to others. You will learn your behavioral style and how to recognize and adapt to your customers' behavioral style.

Building High-Performing Teams
Capture What's Missing in the Teamwork Process

A team is not just a group of people who cooperate with one another. A true team has developed a high level of trust, effective leadership, and a shared sense of commitment.

Provides the necessary skills and knowledge to build high-performing teams.

About Us | Media & Publications | Personal Profile
Strategic Services | Training